If you can post on Instagram, you can use JENA. It's designed for real people, not tech nerds.

Perfect. They love having a proper website to book from instead of confusing marketplace apps. You can also book them in manually and still benefit from the automations.

Yes. Most professionals are fully set up within 48 hours. We have onboarding videos that walk you through everything, and if you get stuck, you get free support from real humans any time. No chatbots, no unanswered emails, no ticket queues.

Yes. Try JENA free for 14 days before committing. No payment required to get started.

No. Pay monthly, cancel any time. No lock-ins, no exit fees. If you choose the annual plan, that payment is non-refundable, but you're never stuck.

Everything you need: your branded website, unlimited bookings, email confirmations and reminders, email marketing, client management, consultation forms, payment processing, and real human support.

Yes. £149/year as a one-off payment, which works out to around £12.50/month.

None. Zero commission on every booking, whether the client is new or existing. £19/month is £19/month.

For most beauty professionals, yes. Other platforms charge commissions on new client bookings, plus extras for SMS, marketing tools, and premium features. Those costs add up fast. With JENA, you pay £19/month and you know exactly what you're getting. No surprises.

SMS providers charge us per message, so we pass this on at cost. It's optional, and many clients prefer email reminders anyway.

Simple: £5/month for automatic booking confirmations and reminders. For marketing campaigns, you prepay at 5p per SMS. All costs charged upfront.

Stripe handles payments and charges 1.5% + 30p per transaction. That's it. No additional JENA fees on top.

Never. We transfer everything seamlessly with zero downtime. Your clients won't even notice the change (except the better experience).

All transferred. Every appointment, every note, every client preference. Nothing gets lost.

Yes. Your data is protected under GDPR. It belongs to you, and your current booking app is legally obliged to share it with you in a database format that's easy to process (not a PDF). We've migrated hundreds of professionals from other platforms and we know exactly how to handle the transfer.

Most professionals are fully set up within 48 hours. We handle the technical bits while you focus on your clients.

We help you migrate properly so your Google ranking actually improves (no more sharing with competitors).

Yes. Every JENA subscription includes a branded, SEO-focused website that's yours, not shared with other professionals. Your clients book directly with you.

Yes! Connect your own domain or use ours, whatever works for you.

Yes. Link your "Book Now" button to your JENA booking page and your clients go straight to booking. If you want to go further and connect a custom domain, we can help with that too.

Landscape format, 1920x1080px or larger. Keep the main content in the centre of the image so it looks great on both desktop and mobile.

Meta discontinued that feature, so it doesn't work reliably for anyone. Instead, add your JENA booking link to your Instagram bio and use link stickers in Stories. It actually gets more clicks that way.

Through Stripe, which is built into JENA. Clients can pay deposits or the full amount at the time of booking. You can also charge in person.

Payouts are processed on a rolling basis and paid into your account after 3-5 working days processing time.

We recommend deposits at minimum, and full prepayment if you can. Clients who pay upfront almost never no-show, and they're actually more likely to upgrade or add extras on the day because they feel like the treatment is already covered.

Yes. Add the tip to the payment amount, or charge it separately and tag it as a tip. Either way works.

Your own professional website with your branding, your services, and your availability. No competitor listings, no marketplace distractions. Just you.

Yes. They can log into your website to view upcoming and past appointments, cancel or reschedule (if you allow it), and update their details. You control what they're able to do.

Yes. Choose how many hours' notice clients need to give before changing a booking. Set it to 24, 48, whatever suits your business.

Email reminders go out automatically, included in your subscription. If you want SMS reminders too, that's the optional £5/month add-on.

Yes. Use the Blasts feature to send email or SMS campaigns, like rebooking reminders or promotions. You choose which clients to message and when.

Yes. Create custom forms and set them to send automatically before or after a booking. Great for medical history, patch tests, or aftercare instructions.

Yes. Set up vouchers with fixed or percentage discounts, usage limits, and expiry dates. We have a video tutorial that walks you through it.

Yes. Set which services are available on each day of the week. Useful if you do nails on weekdays and waxing on Saturdays, for example.

Because marketplaces work against you. Every time a client books through a marketplace, they see your competitors listed right next to you. Your hard work attracting clients ends up funding your competition. Marketplaces cost you client loyalty (they belong to the platform, not you), brand identity (you look like everyone else), price control (it becomes a race to the bottom), and marketing independence. With JENA, your clients are your clients. Full stop.

And they charge you for it, then show those clients your competitors next time. With your own JENA website, you rank on Google yourself, you keep every client you attract, and you never pay commission. Pair that with a Google My Business page and you'll build a client base that actually belongs to you.

Yes. We follow strict GDPR guidelines. All data is two-factor protected and stored on Amazon Web Services in a private cloud network.

Never. Your data is yours. We don't sell it, share it, or use it to market to your clients.

Email [email protected] and a real person will get back to you. No bots, no ticket queues. We also have an active WhatsApp community where hundreds of professionals share tips and help each other.

We get it. But we've got hundreds of pros who'll tell you it's not. That's why we offer a free trial.